Return & Cancellation

Cancellation Policy

Noora Shawqi in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been initiated the process of shipping them. 

In case of receipt of damaged or defective items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.  

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 

 Refund Policy

Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.