TERMS & CONDITIONS

 

THROUGHOUT THIS WEBSITE, THE TERMS “US”, “WE” AND/OR “OUR” SHALL REFER TO [Noora Shawqi Jewellery].

 

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN US AND YOU WHICH GOVERNS THE YOUR USE OF THE WEBSITE AND PURCHASE OF OUR PRODUCTS. YOUR USE OF THE WEBSITE CONSITITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL THE TERMS CONTAINED HEREIN. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS PROVIDED UNDER THESE TERMS, THEN YOU MAY NOT ACCESS THE WEBSITE OR PURCHASE ANY POF OUR PRODUCTS.

 

By visiting our site and/or purchasing products from us, you engage in our services and agree to be bound by the following terms and conditions (“Terms”). These Terms apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content, irrespective whether they are registered on our site or not.

 

By agreeing to these Terms, you represent and confirm that you are: (a) at least eighteen (18) years of age; or (b) have given your explicit consent to allow any of your minor dependents to use and access the Website using your login credentials to use this website.

 

Any new features or tools which are added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

GENERAL TERMS & CONDITIONS

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to copy, reproduce, duplicate, sell, resell or exploit any portion of this website or any of our products without express written permission by us.

 

We reserve the right to refuse service to anyone for any reason and at any time.

 

ONLINE STORE TERMS

 

By browsing through and/or using our website or purchasing our products, you guarantee and undertake that you meet the eligibility criteria. In the event you are browsing through and/or using our website or purchasing any of our products on behalf of a corporate entity, you represent, warrant and undertake that you are authorized to act on behalf of such entity.

 

To the extent you do not meet the eligibility criteria set herein, we may, at our sole discretion, restrict or block your access to and use of our website or purchase any of our products and seek any other remedies legally available to us. We further reserve the right to exercise whatever lawful means we deem necessary in order to prevent unauthorized access to or use of our our website.

 

You must not misuse our website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious,  technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of our website; corrupt data; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website. Breaching this provision would constitute a criminal offence under the laws of the United Arab Emirates.

 

You will be held personally responsible for any misuse of our website, and we may pursue any legal course where you: (i) knowingly introduce viruses, trojans, worms, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so) or our website; (ii) gain or attempt to gain unauthorised access to the server on which our website is stored or any server, computer or database connected to the website; (iii) attack our website via a denial-of-service attack or a distributed denial-of service attack; and (iv) use our website for any reason that is contrary to law or public order.

 

PRODUCTS

 

We have made every effort to display as accurately as possible the images and colors of our products that appear on our website. We cannot guarantee that your settings or your computer’s monitor display of any color will be accurate.

 

These products may have limited quantities and are subject to return or exchange only according to these Terms.

 

We reserve the right to discontinue any product at any time. We reserve the right, but are under no obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice and at our sole and complete discretion.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

 

COMPLETENESS & ACCURACY OF INFORMATION

 

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk and you confirm your understanding of same.

 

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information this website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this website, should be taken to indicate that all information on the has been modified or updated.

 

MODIFICATIONS TO THE PRODUCTS & PRICES

 

Prices for our products are subject to change without prior notice. You are responsible to check and review the price without any liability or responsibility on us.

 

We reserve the right at any time to modify or discontinue any product (or any part or content thereof) without notice.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.

 

METHODS OF PAYMENT

 

Online payments for all orders can be completed by using MasterCard, Visa credit cards and Amex cards.

 

THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

You hereby confirm that we are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

RIGHT TO REFUSE & ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us.

 

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order as we deem fit. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you using the e-mail and/or billing address/phone number you provided at the time the order was made.

 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You confirm providing current, complete and accurate purchase and account information for all purchases made at our store so that we can complete your transactions and contact you as needed.

 

USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

 

All Comments, feedback, suggestions, ideas, and other submissions disclosed, submitted on our website or otherwise disclosed, submitted or offered in connection with your use of our website shall be and remain our property. Such disclosure, submission or offer of any Feedback shall constitute an assignment to us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

 

You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

 

PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy.

 

COPYWRITE & INTELLECTUAL PROPERTY

 

The content, organization, graphics, design, compilation, digital conversion and other matters related to this website are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of this website, except as permitted under the laws of the United Arab Emirates, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through this website. The posting of information or materials on this website does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.

 

As the products as custom and created as per your request, all intellectual property rights including, without limitation, the design, concepts, copyright, images, logos, text, process, photographs, all rights in relation to design and creation, including but not limited to concepts, patents and patent applications, modification or improvements to designs, registered and unregistered trademarks, service marks, manuals, trade secrets, know-how and other confidential information, and all data produced in connection with these Terms shall belonging to us shall be defined as the Intellectual Property. You confirm that you have no rights to or claim to any of such Intellectual Property howsoever arising.

 

You shall not, under any circumstances, copy, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any products.

 

PROHIBITED USES

 

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

 

CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at [info@noorashawqi.com].

 

RETURNS

 

In order to deliver the best in class value we do not offer a return policy on any of our products in normal circumstances.

 

The exception to this rule is in case of physical damage or expiry of any of the products delivered. Where this is the case, we will issue a refund for the items that are delivered with such physical damage or passed their expiry date.

 

Any errors of delivery such as missing items or wrong items being delivered will warrant proper exchange or return as special cases.

 

As described in these Terms, we do not guarantee the satisfaction of any products sold on our Website, so any satisfaction concern such as if the product appearance does not appeal to you or if you find out that a product does not function as advertised by the manufacturer or us then we are not obligated to accept the return of any such items.

 

In accordance with the above mentioned provisions, for any return related concerns, you must contact us  on [info@noorashawqi.com] from your registered email address and provide full details including order ID, names of items that are subject to the complaint, and specific reasons for the return as explained above. We may contact you requiring more details and will correspond back using email or by calling the phone number registered in the order.

 

This return policy is valid for fourteen (14) days from order delivery.

 

PICKUP & DELIVERY

 

If a return is warranted then a delivery agent, appointed by us, will contact you to pick up the returned orders and provide replacement if applicable. The contact will be initiated on the phone number registered with us at the time of making the order. Failure to contact you for more than 3 attempts or 48 hours after sending the return confirmation email may result in voiding the return decision and cancelling any committed refunds.

 

ORDER CANCELLATION

 

Once you have confirmed payment of your order, you will receive an order confirmation by email.

 

You have up to twenty four (24) hours to cancel your order and receive a full refund, after that the order cannot be canceled.

 

 

REFUNDS

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

 

We do not provide refund and return for any customizable items, and for special orders that are not available in our current stock

 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at [info@noorashawqi.com].

 

DELIVERY POLICY

 

Our official delivery policy and commitment is based on the selected and confirmed delivery slot chosen on our website.

 

We accept and deliver orders globally.

 

Delivery charges are as follows:

 

In the Emirate of Dubai:

 

1. Any orders AED 30 will be charged for delivery.

 

In all other Emirates in the U.A.E:

 

• Any orders AED 30 will be charged for delivery.

In international shipping

 

1. Shipping charge will be varied based on the location of the country.
2. Orders that are equal to or more than [*] Dirhams (AED [*]) in total are delivered free of charge anywhere in the United Arab Emirates.
3. The delivery of the products to a country outside the United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country or state and we shall not, under any circumstances be liable nor responsible for such import taxes, customs duties an/or fees.

Should the delivery be outside of the United Arab Emirates, a shipping and handling fee shall be emailed to you directly on the email you provided for your confirmation.

 

REPAIRS & DAMAGES:

 

If you face any issues with the delivery such as damages, missing pieces or broken or faulty products, with no fault of your own and proof that the item has not been worn, you must communicate any concerns to us within [14] days from the date of delivery.

 

Shipment of the damaged, missing pieces or faulty products back to us shall be at your own expense, and we will send it back to you at no additional charge.

 

 

ONE YEAR WARRANTY:

 

Within the 6 months warranty, we are happy to repair any damages that result from normal wear and tear conditions, including any stones falling out. Please let us know and we will gladly repair it for you at no additional cost. Get in touch with us on  and we will take care of it. The warranty does not cover any damages resulting from misuse or neglect.

 

Should you face any issues with the product after the passing of the 6 months period, kindly inform us on [info@nooraShawqi.com] and we will provide you with a repair estimate before you ship it back to us, and we will let you know if it will be possible to fix.

 

Shipping the product back to us will be at your own expense unless agreed to otherwise.

 

INDEMNIFICATION

 

You agree to indemnify, defend and hold us harmless and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they refer to, or your violation of any law or any infringement by you or made under your account, of any intellectual property rights or other rights of any third-party.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of this website will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of this website will be accurate or reliable.

 

You agree that from time to time we may remove a product for indefinite periods of time or cancel a service, without notice to you.

 

You expressly agree that your use of, or inability to use, this website is at your sole risk. Any and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

 

Notwithstanding anything to the contrary herein and to the extent permitted by law, our aggregate liability to you, whether in contract, tort (including negligence) or otherwise, will be limited to a maximum of either AED 1,000, or the amount you paid for the, whichever is lower.

 

SEVERABILITY

 

If any provision of these Terms is or may become, under any applicable law, or is found by any court or administrative body of competent jurisdiction to be, illegal, void, invalid, prohibited or unenforceable then such provision shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability and the remaining provisions of these Terms shall remain in full force and effect.

 

TERMINATION OF USE

 

We may, in our sole discretion, terminate or suspend your access to and use of this site without notice and for any reason, including for violation of these Terms, or for other conduct which we believe, in our sole discretion, is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the site and we will use any means possible to enforce this termination.

 

NO AGENCY

 

Nothing in these Terms shall be construed as creating an agency, partnership, joint venture, or employment between you and us. You agree and understand that you do not have any authority to bind us in any respect whatsoever under any circumstances.

 

DELAY IN EXERCISING RIGHTS

 

No failure or delay on our part to exercise any right or remedy available to us under these Terms or the law shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy as the case may be.  The rights and remedies provided for in these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

 

ASSIGNMENT

 

We may assign any or all our rights and duties under these Terms to any party at any time without notice to you.

 

ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

 

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

 

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

 

GOVERNING LAW

 

The United Arab of Emirates is our country of domicile, and as such, these Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.

 

QUESTIONS & CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a request, or simply want more information contact us at [info@noorshawqi.com].