Return is applicable only under certain circumstances. Customized orders cannot be returned Please contact our customer service on info@noorashawqi.com within 7 days to discuss your return. Please provide your name, order number and reason for return. Any product purchased through a different platform or retailer, must be returned to the original place of purchase. Please check individual return policies and processes. The customer is responsible for all shipping costs for exchanges.

Shipping locally and internationally may vary by a couple of days, depending on your geographical location Ceylon Collection: If item is available: 3-4 days If item is not available: 2 weeks The Maldives Collection: If item is available: 3-4 days If item is not available: 1 and a half – 2 months Morocco Collection: If item is available: 3-4 days If item is not available:2 weeks

Do you ship internationally?
Yes, we ship all around the world

Depends on the availability of the items, if you have an urgent request, please contact us directly to make sure we are able to accommodate your delivery time preference. If the item is available, delivery takes 3-4 days. If it’s not available, please see the below for the time duration to make your piece: Ceylon Collection: 2 weeks The Maldives Collection: 1 and a half – 2 months Morocco Collection: 2 weeks

Unfortunately, we do not accept refunds, exchange is applicable only 1 week after delivery if item is available in stock.

It is always better to make sure you have the right size before purchasing. For some ring items, they are not resizable, as for the rings that are possible to resize, we can do it free of charge.

Customization is only applicable for our Morocco collection at the moment. To help us guide you, you can always contact us directly on +971501143117, or email us for inquiries

We can fix any damages and polish/clean your items. Terms & conditions apply depending on the damage made. If there is a fault from our side, we take full responsibility for it. Polishing & cleaning can be made any time free of charge, only shipping charges apply